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Dashboard Overview Apply Dashboard Filter Received payments Attention

How can I deactivate a member? Log with changes to a member’s details Approving or declining changes made to contact details by members How do I remove a family member from a family? How do I remove a family member from a profile? Membership administration - Add family members Adding an image in email templates

Importing invoice batches into ClubCollect via membership administration integration? Importing invoice batches in ClubCollect via Excel

Voluntary donations Invoice profiles Change batch settings Payment through installments Form only access for system users

When will my payment requests be sent by ClubCollect? What does it mean if I see a green checkmark and an exclamation mark next to a member's email address? What happens to additional costs incurred by the member? Sending a new link to the invoice Editing personal details via invoice Jeugdfonds allowance Crediting invoices What should I do if an invoice has been sent with the wrong amount? Reversal of invoices that have been forwarded to a debt collection agency

Forms Overview Sharing Forms Deleting Forms Editing Forms Summary of submissions via Forms Generating Forms Unsubscribe members Upload photo Change order of custom fields Remove a submission Costs for a payment via Forms Dashboard with financial data Limit product stock per order or total stock Confirmation & confirmation message Payment receipt: VAT on invoice Introduces via Forms Forms: Non-members Payouts and Costs

Can I offer free tickets for my events? How can I check-in an attendee using the ticket’s QR code? How can I sell tickets online for my event? An attendee did not receive the booked tickets, what can I do to help? How can I scan the tickets? There will be somebody else checking the tickets at the event, do I need to share my ClubCollect credentials with this person? How can I see the list of attendees? Some people could not attend the event, how can I refund their tickets? How can I check-in attendees if the code doesn’t work or if they don’t have their tickets at hand?

How do I link a season to a subscription?

What should I do if a member pays directly to the organization instead of using ClubCollect? What happens if a member pays in installments and one of the payments is charged back? What happens if no option for bank transfer is selected or incorrect details are used? How can I cancel upcoming installments?

What should I do if I have overdue payment requests? SEPA Direct Debit for unpaid invoices Final notice letter What should I do if I want to transfer an invoice to a collection agency? Follow up overdue invoices by sending a personal email Send an additional reminder by letter

Protect your account with two-step verification Why does ClubCollect require certain documents before paying out amounts? How does ClubCollect ensure the safety of my financials? Payouts to organization How often do I receive an invoice for my membership? How can I remove a user from my ClubCollect environment? How do I grant an additional board member access to my organization's ClubCollect environment? Sending messages to members Personal data and GDPR