An attendee did not receive the booked tickets, what can I do to help?

First, check with this person that the email address given for the booking is correct. For that, go to the “Submissions” section of the Form, in the ClubCollect system, and search for this person’s submission on the list. There you will find the email address that was given when the tickets were booked.

In case the email is not correct, you need to update the email address. For that, click on the “Edit” button on the right side of the row, set the email to the right value and click on the “Save” button.

Once you confirm that the email is correct, then you can send again the booking confirmation email to the attendee, using the “Brief envelope“ button in the submissions page, next to the edit button.

After receiving this email, the person will have access to their personal tickets page, where she can find the tickets and the booking receipt.