How can I check-in attendees if the code doesn’t work or if they don’t have their tickets at hand?

In the tickets scanner app, you will find all the active events for which you are offering tickets. If you click to see the details of an event, you will see the list of all attendees that have not been checked yet. When you find the name of the person you want to check-in, you can do a manual check-in directly on this page.

You can also search tickets by their booking identifier, shown in the lower part of the ticket.