What does it mean if I see a green checkmark and an exclamation mark next to a member's email address?

What does it mean if I see a green checkmark and an exclamation mark next to a member's email address?

If you see a green checkmark next to the email address, it indicates that the email format is correct. However, if there is also an exclamation mark with the notice ‘Delivery failed,’ it means that this person or their email service provider has likely marked our emails as spam, causing our emails to bounce. It could also indicate that the email address is no longer active.

What should I do if an email delivery has failed?

In this situation, you can take the following steps:

1. **Send Invoice via SMS**: Navigate to the invoice page and select **‘Send link to invoice via SMS’** to send the invoice directly to the member's phone.

2. **Verify Email Address**: Reach out to the member to confirm whether the email address is still active or to ask them to unmark ClubCollect as spam.