What should I do if an invoice has been sent with the wrong amount?

What should I do if an invoice has been sent with the wrong amount?

If an invoice has been sent with the wrong amount, it can be adjusted only if there is still an outstanding balance. A fully paid or credited invoice cannot be changed.

How can I adjust the invoice amount?

To adjust the invoice amount, locate the relevant invoice. Once you are in the invoice, you will see several menu options at the top. Under the "Payment Request" menu, you will find the button "Add (Credit) Invoice Line." Here, you can either lower or increase the amount. Note that if you are lowering the amount, you must include a minus sign before the amount.

What happens when I create an additional invoice line?

An extra invoice line will now be created to reflect the adjusted amount.

What if there is a payment currently being processed?

If a payment is currently being processed, the invoice cannot be modified at that moment.

Can I adjust the invoice amount if I am using an external membership administration system?

If you are using a connection with an external membership administration system, it is not possible to increase or decrease the invoice amount.