What should I do if I have overdue payment requests?
What should I do if I have overdue payment requests?
After the last due date has passed, you may still have some unpaid payment requests. You can find these listed as ‘Overdue’ in the ‘Invoices’ tab. In this menu, you also have the option to download an overview of the payment requests by using the download button in the top right corner.
What actions can I take for overdue payment requests?
Once a payment request becomes overdue, and there are no remaining automatic messages from ClubCollect, you have several options:
1. Send a Personal Message
You can send a personal message to all members with an overdue payment request through the ClubCollect ticketing system.
- In the ‘overdue’ section of the ‘Invoices’ tab, you will see which members have not yet chosen a payment method.
- Select all members you wish to message and click ‘Send Message.’
- On the next page, you will be able to write and send your message. Members will receive this message in their payment request and will also get a notification via email.
2. SEPA Direct Debit (Only for organizations with a mandate)
If a member’s IBAN is included in the import file, your organization has the option to manually send a SEPA Direct Debit to members whose invoices remain unpaid after the final due date. However, ensure that your organization has a mandate from its members to do this.
For more information on manual SEPA Direct Debits, please refer to the FAQ topic **‘How do I send a SEPA Direct Debit for unpaid invoices?’**
3. Send a Final Notice Letter
If a payment request remains unpaid, your organization can send a final notice letter directly from ClubCollect. This letter gives the member a chance to pay within a few days of receiving it. In the letter, you should warn the member that you may incur additional administrative costs, interest, or even hand the file over to a debt collection agency.
For more details on final notice letters, see the FAQ topic **‘How do I send a final notice letter?’**
4. Use a Debt Collection Agency
Finally, you may choose to engage a debt collection agency to ensure the unpaid requests are fulfilled. You can quickly create a file of unpaid invoices to hand over to a debt collection agency of your choice.
For more information on using a debt collection agency, refer to the FAQ topic **‘How can I create a report of an invoice for a collection agency?’**