Outsource membership fee collection.
Fully taken care of with ClubCollect All-in.
Fully outsource membership fee collection: We handle everything for you.
- Relax while your payments are collected.
- Fully managed payment collection.
- Focus on your organisation, we'll handle the rest.
- Continuity guaranteed from day one.
They save time with ClubCollect
Benefits of the demo
- Get a personalised tour tailored to your specific needs.
- See how our user-friendly interface makes your work simpler.
- Discover how to streamline communication and billing with one platform.
- Explore customisation options and integration with your existing systems.
“With ClubCollect we can be GDPR-compliant, and have found a strong partner who helps us collect membership fees on time and looks after our member administration.”
Supporters Club Vitesse
4.9/5
Streamlined fee management, hassle-free.
We handle your fee collection so you can focus on what matters.
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Flexibility in offering payment installments. This installment payment can be fully customized to your preferences, ranging from biannual to monthly.
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Payment options like direct debit, manual transfer, and iDEAL for maximum convenience. Members pay faster when they can use their preferred payment method.
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Follow-up and reminder messages according to your schedule. Outsource your fee collection to ClubCollect, and you can choose to send up to 6 reminders.
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Communicate via email, SMS, WhatsApp, and letter. By using multiple communication methods, we increase the chances of reaching every member.
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Save time on administrative tasks like answering member questions. We answer all member questions according to the agreements we make together.
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Automated reminders and payment follow-up to ensure a smooth and efficient fee collection process. If a member forgets to pay, we will follow up with reminders.
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If payment is delayed, the member will be contacted by phone. We call the members to make a suitable arrangement to ensure payment is made.
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If payment is delayed, you have the option to hire a collection agency. In the worst case, we can choose to refer late payers to a collection agency.
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Interim registrations and deregistrations. This interim collection will also be handled for you when you outsource the fee collection.
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Correction of incorrect amounts. If an amount needs to be adjusted, we will process this for you. You also retain the option to make this adjustment yourself.
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Processing of discounts. If a discount needs to be processed, we will handle this for you. You also retain the option to make this adjustment yourself.
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Access to a clear dashboard for insights into progress, payments, and notifications. In the clear dashboard, you'll find real-time payment statuses showing who has and hasn't paid yet, along with graphs of monthly income.
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Focus on other important matters while we handle membership fee collection for you. We handle the membership fee collection entirely for you, allowing you to focus on other important matters.
What our customers say...
I am more than satisfied with ClubCollect. The technical support during the startup was very fast and helpful. We had a manual system before, and this saves us a lot of time and energy. The way it is set up is great; a super user-friendly system!
Mama Vita
Everything runs smoothly, and when I call for something, it works great. I also get help very quickly when I have questions. In my opinion, the package is complete. Forms and ticket sales also work very well.
Ronin MMA
We are a small association, and we use ClubCollect for finances and payments. We also use Forms a lot, and it works very well for us. With ClubCollect, we have a good overview of who filled out what, and the payments are processed smoothly. We are definitely satisfied.
Den Haag Lacrosse
Trusted by over 1700 organisations, from large to small
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Additional information
Outsourcing payment collection can be a great solution for many organizations to ensure that all payments are paid properly, without spending too much time and energy on it. With ClubCollect All-in, you can outsource payment collection worry-free and be sure that everything goes as planned.
Flexibility in offering installments
You can choose whether members pay with a one-time payment or spread it over installments. These installments can be fully customized to your preferences, ranging from semi-annual to monthly. You can offer up to twelve installments. There's also an extra option where you allow members to choose how many installments they want to pay, with you setting the maximum. This way, you provide more service and flexibility to members, but you're sure everything is arranged neatly when outsourced to ClubCollect.
Payment methods such as direct debit, manual bank transfer, and iDEAL
When you choose ClubCollect to outsource payment collection, you can easily offer multiple payment options. Think of direct debit, manual bank transfer, iDEAL, and Apple Pay, as well as some international payment methods such as PayPal, Bancontact, credit card, and Apple Pay. Members pay faster when they can use the payment method they prefer.
Follow-up and reminder messages according to your schedule
If you outsource the payment collection to ClubCollect, you can choose to send up to 6 reminder messages. This ensures that the number of reminders aligns with your preferences as an organization.
Communicate via email, SMS, WhatsApp, and post
At ClubCollect, there are various ways we can reach out to members. You can choose to send reminders via email, SMS, WhatsApp, or post. By using multiple communication methods, you increase the chances of reaching every member. You decide how you'd like to remind your members. If, for example, an email address is missing, the member will be contacted via another communication channel.
Automated reminders and payment follow-up to ensure a smooth and efficient payment collection process
Sometimes, a member may forget to pay the payment when they receive a request or if the direct debit fails. To ensure the payment is still paid, automated reminders are sent. This ensures that the payment collection process runs smoothly.
If payment is delayed, the member will be contacted by phone
It can happen that members are hard to reach by email. To ensure these members can still pay their membership fee, we will call them to kindly guide them on how to pay and explore solutions if it's not possible at the moment. You decide what payment options are available to the member, such as a payment plan.
Forwarding unpaid invoices to your own local debt collection agency or a ClubCollect Partner
In the worst case, you can choose to forward late payers to a debt collection agency. This forwarding service is also part of the ClubCollect All-In service. Delinquent payers can be forwarded to your own debt collection agency or a ClubCollect partner. You can decide whether your organization will use this option.
Mid-year sign-ups and cancellations
It can happen that new members join the organization during the year. Many organizations then ask for a reduced amount instead of the full payment. This mid-year payment collection will also be handled for you when you outsource it.
Discounts
Some members may be eligible for a discount on the payment amount. For example, a volunteer fee. If a discount needs to be applied, you can specify it. You also retain the ability to adjust this yourself.
Flexibility in offering installments
You can choose whether members pay with a one-time payment or spread it over installments. These installments can be fully customized to your preferences, ranging from semi-annual to monthly. You can offer up to twelve installments. There's also an extra option where you allow members to choose how many installments they want to pay, with you setting the maximum. This way, you provide more service and flexibility to members, but you're sure everything is arranged neatly when outsourced to ClubCollect.
Payment methods such as direct debit, manual bank transfer, and iDEAL
When you choose ClubCollect to outsource payment collection, you can easily offer multiple payment options. Think of direct debit, manual bank transfer, iDEAL, and Apple Pay, as well as some international payment methods such as PayPal, Bancontact, credit card, and Apple Pay. Members pay faster when they can use the payment method they prefer.
Follow-up and reminder messages according to your schedule
If you outsource the payment collection to ClubCollect, you can choose to send up to 6 reminder messages. This ensures that the number of reminders aligns with your preferences as an organization.
Communicate via email, SMS, WhatsApp, and post
At ClubCollect, there are various ways we can reach out to members. You can choose to send reminders via email, SMS, WhatsApp, or post. By using multiple communication methods, you increase the chances of reaching every member. You decide how you'd like to remind your members. If, for example, an email address is missing, the member will be contacted via another communication channel.
Automated reminders and payment follow-up to ensure a smooth and efficient payment collection process
Sometimes, a member may forget to pay the payment when they receive a request or if the direct debit fails. To ensure the payment is still paid, automated reminders are sent. This ensures that the payment collection process runs smoothly.
If payment is delayed, the member will be contacted by phone
It can happen that members are hard to reach by email. To ensure these members can still pay their membership fee, we will call them to kindly guide them on how to pay and explore solutions if it's not possible at the moment. You decide what payment options are available to the member, such as a payment plan.
Forwarding unpaid invoices to your own local debt collection agency or a ClubCollect Partner
In the worst case, you can choose to forward late payers to a debt collection agency. This forwarding service is also part of the ClubCollect All-In service. Delinquent payers can be forwarded to your own debt collection agency or a ClubCollect partner. You can decide whether your organization will use this option.
Mid-year sign-ups and cancellations
It can happen that new members join the organization during the year. Many organizations then ask for a reduced amount instead of the full payment. This mid-year payment collection will also be handled for you when you outsource it.
Discounts
Some members may be eligible for a discount on the payment amount. For example, a volunteer fee. If a discount needs to be applied, you can specify it. You also retain the ability to adjust this yourself.
Save time on administrative tasks like answering member questions
After starting the payment collection, there will always be members with questions about their payment. Answering these questions can take a lot of time.
Access to an overview dashboard for insights into progress, payments, and notifications
Contribution collection is one of the main sources of income for many organizations. When you outsource payment collection, having an overview of the current status is essential. The user-friendly dashboard provides various data, including which portions and individuals have already paid, who has a payment scheduled, who has not yet chosen their payment method but still has a few days to decide, and members who forgot to pay their invoice. By clicking on a status, you can immediately see which members have taken which actions. This way, even when outsourcing payment collection, you stay fully updated.
Additionally, you'll find a chart that tracks the amount of income you have each month. This chart also includes scheduled payments, so you have clear insight into future income for the remainder of the season. There's also an overview showing the percentage of invoices that have already been paid.
Member accessibility
Of course, some messages might not reach members. In the dashboard, you can see which members this applies to and which of their details are no longer up to date.
Adjusting the payment amount
If you decide to raise the membership fee, you can indicate this yourself. It’s helpful to notify the members. If the members disagree, you can always opt to lower the membership fee again in the next season.
Incorrect amounts
It can happen that an incorrect amount is listed for a member. The total amount could be either too high or too low. Similar to discounts, you can notify us about this. You may also be able to adjust it yourself!
Various interim adjustments can also be made.
Sign-ups, cancellations, discounts, incorrect amounts, and third-party payments are processed accurately. Outsourcing payment collection to ClubCollect also includes interim changes during the payment collection process.
Amount of the upcoming weekly payout
To track who has paid and who has not, we work with an intermediary account. From this account, the total collected amount is paid out weekly. This is a guaranteed 100% payout with no deducted costs. The dashboard provides an overview of previous payouts and the upcoming payment.
You can view all important information through the dashboard, ensuring you stay updated on the current status throughout the payment collection process.
After starting the payment collection, there will always be members with questions about their payment. Answering these questions can take a lot of time.
Access to an overview dashboard for insights into progress, payments, and notifications
Contribution collection is one of the main sources of income for many organizations. When you outsource payment collection, having an overview of the current status is essential. The user-friendly dashboard provides various data, including which portions and individuals have already paid, who has a payment scheduled, who has not yet chosen their payment method but still has a few days to decide, and members who forgot to pay their invoice. By clicking on a status, you can immediately see which members have taken which actions. This way, even when outsourcing payment collection, you stay fully updated.
Additionally, you'll find a chart that tracks the amount of income you have each month. This chart also includes scheduled payments, so you have clear insight into future income for the remainder of the season. There's also an overview showing the percentage of invoices that have already been paid.
Member accessibility
Of course, some messages might not reach members. In the dashboard, you can see which members this applies to and which of their details are no longer up to date.
Adjusting the payment amount
If you decide to raise the membership fee, you can indicate this yourself. It’s helpful to notify the members. If the members disagree, you can always opt to lower the membership fee again in the next season.
Incorrect amounts
It can happen that an incorrect amount is listed for a member. The total amount could be either too high or too low. Similar to discounts, you can notify us about this. You may also be able to adjust it yourself!
Various interim adjustments can also be made.
Sign-ups, cancellations, discounts, incorrect amounts, and third-party payments are processed accurately. Outsourcing payment collection to ClubCollect also includes interim changes during the payment collection process.
Amount of the upcoming weekly payout
To track who has paid and who has not, we work with an intermediary account. From this account, the total collected amount is paid out weekly. This is a guaranteed 100% payout with no deducted costs. The dashboard provides an overview of previous payouts and the upcoming payment.
You can view all important information through the dashboard, ensuring you stay updated on the current status throughout the payment collection process.